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<< Click to Display Table of Contents >> Problems Launching Icovia |
  
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<< Click to Display Table of Contents >> Problems Launching Icovia |
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| 1. | The most common reason for not being able to launch Icovia could be that you have a pop-up blocker enabled in your web browser. |
Icovia launches in a new pop-up browser window. Most of today's browsers have pop-up blocking software that may prevent Icovia from launching. Often an information bar will appear at the top of your browser window when it blocks a pop-up. When attempting to launch the Icovia website, click on the information bar and tell it to always allow pop-ups from Icovia.com. This will make it easy for you to use Icovia in the future!
| 2. | Another reason could be that you do not have the required Flash Player Plug-in |
Icovia is based on Flash technology. This means that you need the Flash Player (V7 or V8) plug-in in order to use Icovia. See Flash Player Plug-in section from System Requirements for more information about how to install the latest version of the plug-in.
If you continue to have technical problems even after verifying that you have pop-ups enabled and a valid version of Flash Player installed, submit a help request ticket by clicking here.
You can also go to http://www.icovia.com/customersupport.aspx anytime to submit a help ticket.